Our Policies

Before You Arrive

As you plan and prepare for your cat's stay with us, we ask that you follow these requests for the safety and comfort of your pet.

• Your pet must arrive with proof of current vaccinations.
• Your cat must arrive in a cat carrier for their safety, as this makes the transition from your vehicle into the Kitty Kottage safe and efficient.
• Please make sure your cat is 'flea free'. Please check and treat them before arriving.
• We appreciate it if you trim your cat's claws before boarding them. This helps with care and handling of your cat and reduces damage to our facilities.
• Double check our facility hours before making the trip to insure you are arriving within our posted hours of operation.

Please plan to arrive at our facility with time to settle your cat into it's individual suite, as well as read over and sign our pet care guarantee and contract.

When you Arrive

Upon arriving, please check in at our office at Best Friend Dog Care. If we are not in sight, please ring our doorbell, as this will alert staff to your arrival. We will be with you shortly to guide you to our Kitty Kottage.

As you settle your cat into it's new location, please feel free to ask us any questions you may have.

Picking Up your Pet

Again, please check in at our office at Best Friend Dog Care to alert us of your arrival. This will enable us to meet you at the Kitty Kottage, as we may be in either location.

We will then proceed with check-out. Please feel free to remind us of any medications, toys or food that you may have left with us. Thank you for entrusting us with the care of your cat.

Our Office Hours

BY APPOINTMENT
Monday - Friday:	8:30am-11:30am, 2:30pm-5:30pm
Saturday:	8:30am-11:30am
Sunday and All Stat Holidays:	Closed